Important information and Frequently Asked Questions
Cake Pick Up
** DO NOT BE LATE ** Pick up your cake as per the selected time on the order form OR as arranged with Annabelle privately.
Please arrive on time as cake pick ups are by appointment only. Failure to arrive on time will result in you forfeiting your cake order. Refunds will NOT be given for forfeited orders.
Delivery is subject to driver availability and must be negotiated with Crafted Cakes in advance. Delivery fee is $50 within Sydney Metro. Otherwise pick up of cake is from Rooty Hill, NSW.
The cake should be transported in a very cold, air-conditioned vehicle.
It is best to have a second person dedicated to holding the cake during transportation to minimise the risk of movement or damage.
Crafted Cakes is not responsible for any damage to your cake after pick up.
Please note that cakes are packaged in a box with a lid that does not close fully due to the height of the cake.
Cakes must be stored in a refrigerator. Please ensure that you have adequate space in your refrigerator as most cakes are tall.
Approximately 1 hour prior to serving, please bring cake to room temperature otherwise the cake may seem stale.
Crafted Cakes are butter-cream based cakes and is best displayed in an air-conditioned room and away from direct sunlight and heat sources.
Crafted Cakes will not copy designs by other cake artists. However, Crafted Cakes may agree to take inspiration from and use them as reference only.
Changes to Order
Any changes to your approved order must be negotiated and agreed upon by Crafted Cakes at least 2 weeks prior to cake pick up or delivery.
Cake toppers are ordered through an external supplier.
If you have a cake topper that you wish to incorporate into the design you may post or deliver it to Crafted Cakes in Rooty Hill, NSW.
Every cake is hand-crafted and may result in some variations in colour and texture to those represented by the images on this website. The photos on this website are for reference only as no cake can be exactly replicated.